Returns Policy

Laughtons Gas Returns Policy

At Laughtons Gas, we value customer satisfaction and strive to provide the best service possible. Our Returns Policy complies with South African consumer protection laws, including the Consumer Protection Act (CPA), and adheres to the requirements of Google Merchant Centre. Please read our policy carefully to understand your rights and our obligations regarding returns.

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1. General Return Conditions

1. Eligibility for Returns:
   • Returns are accepted only for defective, damaged, or incorrect products provided the issue is reported within 7 days of purchase or delivery.
   • Products must be returned in their original condition, unused, and accompanied by proof of purchase (receipt or invoice).
2. Exclusions:
   • Refills: LPG gas refills (gas only) are non-refundable once the cylinder is exchanged and the refill is complete.
   • Cylinders: Empty cylinders purchased as new can be returned unless they are defective or damaged upon receipt.
   • Custom or special orders are non-refundable unless defective.

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2. Reporting an Issue

To initiate a return or report a product issue:

• Contact Us: WhatsApp 082 040 1149, email info@laughtons.com, or call our store within 7 days of purchase or delivery.
• Provide the following details:
  • Proof of purchase (receipt or invoice number).
  • Description and photos of the defect, damage, or incorrect item.

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3. Refunds and Replacements

1. Refunds:
   • Refunds will be processed within 7-10 business days after the returned product is inspected and approved.
   • Refunds will be issued via the original payment method.
2. Replacements:
   • We will replace defective, damaged, or incorrect products at no additional cost.
   • Replacements depend on stock availability. If unavailable, a refund will be provided.
3. Delivery Fees:
   • If the return is due to our error (e.g., defective or incorrect item), we will cover return delivery costs.
   • For other returns, delivery fees may apply.

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4. Conditions for Cylinder Returns

• Leased Cylinders: Leased or exchanged cylinders must be returned in good condition.
• Damaged Cylinders: Cylinders showing significant wear, tampering, or misuse may not qualify for a full refund or exchange.

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5. Consumer Rights Under South African Law

This policy is compliant with the Consumer Protection Act of 2008 (CPA):

• Consumers are entitled to return defective or unsafe products within 6 months of purchase and request a repair, replacement, or refund.
• Returns that fall outside the CPA (e.g., for “change of mind”) are not accepted unless specifically agreed upon.

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6. Compliance with Google Merchant Centre

• This returns policy ensures transparency and clarity for online customers.
• Customers can view this policy on our website and will receive it upon request.
• All online purchases adhere to these terms.

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7. Contact Information

For any questions or assistance regarding returns, please contact us:

• WhatsApp: 082 040 1149
• Email: info@laughtons.com

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